Erica

Wednesday, September 17, 2025

Bespoke Massage (90min) with Brigita

Brigita was perfect, a very relaxing and attentive massage in a serene space. Hi...More

Reply from ICONIC SPA at Grand Hotel Vilnius

Dear Ms. Erica, Thank you for your thoughtful feedback. We are delighted to hear that Brigita provided you with a relaxing and attentive massage, and that you enjoyed our serene environment. Your high recommendation is truly appreciated, and we will be sure to pass your compliments on to her. We look forward to welcoming you again in the future. Iconic wishes, Sandra - SPA Supervisor

Karl

Monday, July 21, 2025

Deep Massage (60min) with Šarūnė

The best massage I've ever had. Šarūnė is very professional and kind. Thank you...More

Reply from ICONIC SPA at Grand Hotel Vilnius

Dear Mr. Karl, Thank you for your positive review. We're so pleased to hear that you had such a great experience with Šarūnė. Her professionalism and warm approach truly make a difference. We appreciate you taking the time to share your feedback and hope to see you again soon. Iconic wishes, Sandra - SPA Supervisor

Sirpa

Monday, April 27, 2026

Treasury Moments (150min) with Margarita

Super rekaxing fantastic treatment! Very professional staff . All of them! Price...More

Reply from ICONIC SPA at Grand Hotel Vilnius

Dear Ms. Sirpa, Thank you for your kind words. We’re delighted to hear that you found the treatment relaxing and our team professional—it truly means a lot to all of us. We hope to welcome you back again soon for another fantastic visit. Iconic wishes, Sandra - SPA Supervisor

Anonymous

Friday, April 10, 2026

I highly recommend the Bespoke massage and radiance-enhancing facial. Šarūnė is ...More

Reply from ICONIC SPA at Grand Hotel Vilnius

Dear Esteemed Guest, Thank you for your thoughtful recommendation. We are truly pleased to know that you enjoyed both the Bespoke massage and the Radiance-enhancing facial, and that the experience resonated with you. Your kind recognition of Šarūnė is especially appreciated. Her intuitive and tailored approach is at the heart of what we strive to offer, and we will be delighted to share your compliments with her. We very much look forward to welcoming you back to Grand Hotel Vilnius for another personalised and exceptional experience. Iconic wishes, Sandra - SPA Supervisor

Anonymous

Wednesday, April 8, 2026

Bespoke Massage (60min) with Margarita

A very cordial and professional experience.

Reply from ICONIC SPA at Grand Hotel Vilnius

Dear Esteemed Guest, Thank you for your feedback. We are pleased to learn that your experience at ICONIC SPA was both cordial and professional. Your evaluation is highly appreciated and serves as an important encouragement to our team. We look forward to the opportunity of welcoming you again. Iconic wishes, Sandra - SPA Supervisor

Irina

Tuesday, April 7, 2026

Ocean Glow-Up with Brigita

gaila kad sugedo baseinas bet Procedura viska atpirko aciu Brigita!

Reply from ICONIC SPA at Grand Hotel Vilnius

Gerb. p. Irina, Dėkojame už Jūsų atsiliepimą. Atsiprašome už nepatogumus dėl baseino gedimo ir vertiname Jūsų supratingumą. Džiaugiamės, kad procedūra pateisino Jūsų lūkesčius, o Brigita prisidėjo prie teigiamos patirties. Jūsų padėką jai būtinai perduosime. Lauksime Jūsų sugrįžtant ateityje. Su šiltais linkėjimais, Sandra - SPA Supervisor

Karl

Sunday, April 5, 2026

Deep Massage (60min) with Šarūnė

Very good massage. Great experience. Šarūnė is a great masseuse.

Reply from ICONIC SPA at Grand Hotel Vilnius

Dear Mr. Karl, Thank you for your positive feedback. We are pleased to hear that you had a very good massage experience and that Šarūnė met your expectations. Your kind words are greatly appreciated and will be shared with her. We look forward to welcoming you back in the future. Warm wishes, Sandra - SPA Supervisor

Rūta

Thursday, April 2, 2026

Ocean Glow-Up with Šarūnė

Aciu Sarunei - puiki meistre!

Reply from ICONIC SPA at Grand Hotel Vilnius

Gerb. p. Rūta, Džiaugiamės, kad likote patenkinta po apsilankymo Iconic SPA – būtinai perduosime Jūsų padėką Šarūnei. Lauksime sugrįžtant ateityje. Su geriausiais linkėjimais, Sandra - SPA Supervisor

Sandra

Wednesday, March 25, 2026

The Reparative Facial (60min) with Šarūnė

Neapsakomai malonus veido masažas, apima ir galvą bei pečius, kaklą. Kartočiau i...More

Reply from ICONIC SPA at Grand Hotel Vilnius

Gerb. p. Sandra, Dėkojame, jog skyrėte laiko atsiliepimui palikti. Labai džiaugiamės, kad veido procedūra pateisino Jūsų lūkesčius ir suteikė visapusiško atsipalaidavimo pojūtį, apimantį ne tik veidą, bet ir galvos, kaklo bei pečių sritis. Lauksime sugrįžtant ateityje. Su šiltais linkėjimais, Sandra - SPA Supervisor

IOANA

Monday, February 23, 2026

Bespoke Massage (60min) with Šarūnė

This is the best massage I ever had! I recomend Sarune . When back im Vilnius fo...More

Reply from ICONIC SPA at Grand Hotel Vilnius

Dear Ms. IOANA, Thank you so much for your wonderful review. We’re truly delighted to hear that it was the best massage you’ve ever had. Your kind words and recommendation mean a lot to Šarūnė and to our entire team. We’ll be happy to welcome you back the next time you’re in Vilnius. Iconic wishes, Sandra - SPA Supervisor

Anonymous

Monday, February 16, 2026

2 x Adult Passes (Weekends & Public Holidays) (from 16 years old) with SPA

In my view, the price does not correspond to the provided facilities. Was a bit ...More

Reply from ICONIC SPA at Grand Hotel Vilnius

Dear Esteemed Guest, Thank you for taking the time to share your feedback. We appreciate your kind words about our facilities and are pleased to hear that you found them well kept and enjoyable. At the same time, we’re sorry to learn that the overall experience did not fully reflect the value you expected. The pricing reflects not only the quality and maintenance of our facilities, but also our commitment to service standards, cleanliness, safety, and the overall guest experience we strive to provide. That said, we understand that value is a very personal perception, and we respect that guests may compare different options within the city. We truly appreciate your comments and hope to have the opportunity to welcome you again in the future. Kind wishes, Sandra - SPA Supervisor

Yavel

Wednesday, January 14, 2026

Bespoke Massage (60min) with Margarita

It was nice , I felt like some body parts were not massaging enough.. It was sat...More

Reply from ICONIC SPA at Grand Hotel Vilnius

Dear Ms. Yavel, Thank you for sharing your experience with us. We’re happy to hear you found the massage session satisfying, and we apologise if some areas didn’t receive the attention you expected. Please feel free to communicate your preferences during your next visit so we can better tailor the massage to your needs. We look forward to welcoming you again and providing an even better experience. Best wishes, Sandra - SPA Supervisor